PRODUCT SUPPORT

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Thales Canada, Systems Division

1 Chrysalis Way, Ottawa, Ontario, Canada K2G 6P9
Tel: (613) 723-7000 FAX: (613) 723-5600
www.thales-systems.ca

Customer RMA Request Form

Dear Valued Customer:

If you encounter any problems with systems delivered by Thales Canada, Systems Division, please use this Returned Material Authorization (RMA) form to report the situation to the company. Please return the form by either e-mail or fax. The central e-mail address for Customer Support issues is support@ca.thalesgroup.com. A fax should be sent to the ILS Manager at (613) 723-5600. You will receive a response within one (1) business day.

If your problem is critical, contact the ILS Manager directly at (613) 723-7000.

RMA No. _____________
(to be assigned by Thales Canada, Systems Division)

Company: Date
Street: Contact:
City Telephone No.
Prov/State Fax No.
Postal Code e-mail
Item: Quantity
Model No. Warranty (Y/N)
Serial No. After Sales (Y/N)

Service

Current Location
Description of Problem:
Suspected Cause
Remedial Action Taken (if any)
Comments/Remarks

Ref. No. 1544.008 Rev. 02 - 19 January 2004

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