Thales Systems Customer Satisfaction Survey

Thales Systems are striving to improve its service to its customers. We would greatly appreciate it if you could spare some time to complete this questionnaire. All replies will remain strictly confidential.
Name:
Organization:
Project(s):

What rating will you give Thales Systems?

Our People
5= Completely Agree / 1= Completely Disagree
5 4 3 2 1 N/A
The people that I contact at Thales Systems are helpful, friendly and customer oriented.
They are highly skilled professionals that understand my needs and requirements.
Thales Systems employees take pride in their work.
Communications with the Thales Systems organization are easy to initiate and are well received and effective.

What rating will you give Thales Systems?

Project Communications
5= Completely Agree / 1= Completely Disagree
5 4 3 2 1 N/A
Thales Systems project documentation provides me with a clear picture of the progress that is being made on my project(s).
I get a good sense of overall project direction and of any required changes.
Reports and other project communications give me a clear understanding of the current risk position and any current problems.
Meetings with the Thales Systems project teams were well planned and had a clear agenda.

What rating will you give Thales Systems?

Risk Management
5= Completely Agree / 1= Completely Disagree
5 4 3 2 1 N/A
The Thales Systems Risk Management Program assures us that all significant risks are clearly identified and rigorously managed.
Risks are appropriately mitigated and whenever possible, "engineered out"

What rating will you give Thales Systems?

Results
5= Completely Agree / 1= Completely Disagree
5 4 3 2 1 N/A
Thales Systems provides high quality integrated solutions for our complex technical problems.
Thales Systems solutions provide excellent value for money.
For my project(s), Thales Systems project schedules are clearly baselined and compliant to the contract.
Thales Systems deliverables are compliant to the contract and delivered on time.
Thales Systems technical documentation is clear, easy to read and understand.
Technical documentation is, accurate, technically compliant, complete and properly translated (if applicable).

What rating will you give Thales Systems?

Business Style
5= Completely Agree / 1= Completely Disagree
5 4 3 2 1 N/A
Intellectual property agreements with Thales are appropriate and fair.
Thales Systems proposals are well planned/organized and easy to evaluate.
Thales Systems proposals are responsive to all RFP/RFQ elements.
Thales Systems is an environmentally conscious supplier.
Thales Systems is a socially responsible supplier.

What rating will you give Thales Systems?

Quality
5= Completely Agree / 1= Completely Disagree
5 4 3 2 1 N/A
Thales Systems "as delivered" product and service quality consistently meets or exceeds our needs and expectations.
On site installations are efficient and non-intrusive and the site is left clean.
Thales Systems supplied equipment and software is easy to use, robust and reliable.

What rating will you give Thales Systems?

Service
5= Completely Agree / 1= Completely Disagree
5 4 3 2 1 N/A
Preventive maintenance service calls are arranged and scheduled so as to minimize the impact on my operations.
When things do go wrong, Thales Systems is easy to deal with, responsive and solves the problem.
Warranty decisions are fair and when I am charged for a repair or modification I believe the charges are reasonable and fair.
With Thales Systems, initial good value, excellent integration and installation and solid after sales service all combine to give me peace of mind about my system.

What rating will you give Thales Systems?

Thales Systems Overall
5= Completely Agree / 1= Completely Disagree
5 4 3 2 1 N/A
As a corporate citizen, Thales Systems goes the distance to make it easy and safe to share sensitive business information necessary for our contacts.
Thales Systems applies clear rules of ethical conduct in our business dealings.
Thales Systems takes the time to understand what is important to me and ensures that it becomes the focus of our business together.
Given the opportunity and a choice, I would choose to do business with Thales again.

Thales Systems Canada

Thales Optronique Canada

Thales Avionics Canada

Thales Airborne Systems Canada

Thales Naval Netherlands

Thales Optronique France

Thales Communications France

Thales Airborne Systems France

Thales Communications UK

Other:

Other Comments:
Thales Optronics Canada.
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